Tariff Plan Switching

Viva prepaid subscribers have an option to switch from one prepaid tariff plan to another without changing one’s phone number. Switching to another tariff plan is fast and easy, and can be done:

• By dialing the respective code from the mobile phone and pressing the call button,
• Via the portal “Internet Assistant”,
• By calling 111 and following the instructions,
• Via “My Viva” mobile app by downloading it from Play Store or App Store.

"Tariff Plan Switching" is possible maximum 10 times per month.

To view your current tariff plan, dial *131*001#.

The “Fast” service subscribers of postpaid tariff plans to initiate switching to another postpaid tariff plan via USSD command or “My Viva” mobile application without the need to visit a service center.