Viva prepaid subscribers have an option to switch from one prepaid tariff plan to another without changing one’s phone number. Switching to another tariff plan is fast and easy, and can be done:
"Tariff Plan Switching" is possible maximum 10 times per month.
To view your current tariff plan, dial *131*001#.
“Fast” service
The “Fast” service allows subscribers of postpaid tariff plans to initiate switching to another postpaid tariff plan via USSD command or “My Viva” mobile application without the need to visit a service center.
To use this opportunity, one simply needs to apply for the switch of the tariff plan, by dialing *198# from the mobile phone and, entering the USSD menu, and choose the corresponding option.
You can also initiate the switch directly by sending the command of the preferable option, as shown in the table below:
Current option | Preferable option | |||||||
---|---|---|---|---|---|---|---|---|
Y | X | UNLIM | UNLIM Basic | |||||
Viva 2700 | *198*3000# | *198*5000# | *198*3900# | *198*3500# | ||||
Viva 3500 | - | *198*5000# | *198*3900# | *198*3500# | ||||
Viva 5500 | - | *198*5000# | *198*3900# | - | ||||
Viva 7500 | - | *198*5000# | *198*3900# | - | ||||
Viva 9500 | - | *198*5000# | *198*3900# | - | ||||
Viva 15000 | - | *198*5000# | *198*3900# | - | ||||
Y | - | *198*5000# | *198*3900# | *198*3500# | ||||
X | - | - | *198*3900# | - | ||||
UNLIM | - | *198*5000# | - | - | ||||
UNLIM Basic | - | *198*5000# | *198*3900# | - |
“My Viva” mobile application can be downloaded from Play Store and App Store.
After submitting the application your phone number is included in the corresponding list.
In case the switching process is successfully completed, the switch to the tariff plans is done on the last day of the current month.
The service is provided free of charge.
To terminate the application, one should enter the *198# menu and choose the termination command or simply send *198*0#.
Notes
All prices include VAT.
You can also reach us at 111 or 093 297111.
For information about fixed services please call at 060 61 00 00 phone number.