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Checking account balance

Viva subscribers can check their accounts, learn about the embedded airtime and Internet packages by sending the corresponding request or calling the corresponding short number and following the voice prompts:

For prepaid subscribers

Action	Request	Short number
Checking the account balance and validity period of the card	*122#	122

For postpaid subscribers

Action	Request	Short number
Checking the cost of the used services	*315#	111
Checking the current Internet package and the cost of used	*310#	111
Checking the embedded / free airtime	*316#	-
Checking the debt for the previous month for individual and corporate postpaid subscribers	*314#	-

The card balance can also be checked through the “Internet Assistant” self-care portal.

You can also reach us at 111 or 093 297111.

For information about fixed services please call at 060 61 00 00 phone number.