Detailed bill provision process for incoming and outgoing calls and SMS

Pursuant to the decision N261Ն dated 21.06.2017 of the RA Public Services Regulatory Commission, detailed bills on incoming and outgoing calls and SMS (hereinafter referred to as “Services”) are provided by Viva according to the following order:

1. For the purpose of receiving the detailed bill on the delivered Services, the subscriber can submit a request online through the Company’s “Internet Assistant” self-care portal or mobile application, or submit the request in personal at any of Viva service centers.
2. Based on the subscriber’s request, Viva provides detailed bill only on the Services which were billed and generated fee for the customer.
3. Viva does not provide detailed bill on the delivered Services which were not billed and did not generate fee for the customer.
4. Detailed bills on the delivered Services include telephone numbers, the date of Services delivered, hours, minutes, seconds, durations of calls, the cost of consumed Internet, cost of Services.
5. Detailed bills are provided in hard and (or) soft copies.
6. The detailed bill provision service is free of charge if requested through “My Viva” app, the new version of the “Internet Assistant” portal, as well as at Viva service centers. In case of requested the detailed bill through the older version of the “Internet Assistant”, the price of service is AMD 100 per each request.