Procedure for providing detailed information on incoming and outgoing calls and short messages

Based on the decision of the RA Public Services Regulatory Commission No. 261N dated 21.06.2017, detailed information on the rendered services is provided by Viva in the following manner:

In order to receive detailed information on the services provided, the subscriber can submit application at any Viva service center or online via the Company's “Internet Assistant” self-service portal or the “My Viva” mobile application.

With the “My Viva” application and the new version of the “Internet Assistant” portal, the subscriber can receive free of charge only data on outgoing and incoming calls and short messages for the last 3* months.

Based on the subscriber’s application, Viva provides detailed information in paper and (or) electronic versions in the service center on the services provided during the last 12 months, which were negotiated and generated a service fee for the subscriber (data on incoming calls and incoming short messages that did not generate a service fee are not provided in this way)**. The fee for receiving detailed information on services in paper form by contacting the service center is AMD 500 for each month requested, and in electronic form (if sent to the email address specified by the subscriber) there is no charge for the detailed service.

The above terms of service apply when submitting application for detailed information through an authorized person.

Detailed information on the services provided includes: phone numbers, dates of service provision, hours, minutes, seconds, duration of calls, cost of Internet used, cost of services.

* 3 months includes the current month and the two months preceding it.

** The data presented in the detailed account will be available for a maximum of 12 months.