Mobile Number Portability

MNP or Mobile Number Portability is a solution that allows changing one’s mobile operator while retaining the existing number (including prefix).

To submit a porting request the subscriber needs to visit the nearest Viva service center with his passport and submit a porting application. The application can also be submitted online following this link.
Our employees will handle the rest.

The service to join the Viva network while keeping the number is free of charge.

The porting process takes up to 3 working days with the exception of cases, when the subscriber applies for a longer period not exceeding 30 days. When the porting application is filled in at Viva service center, the subscriber is provided with a new SIM card, which will be activated with the subscriber’s old number once the porting is successfully carried out.

No. In conformity with the regulation, Viva team will handle all formalities with the current operator. The subscriber only needs to visit the nearest Viva service center.

Number porting is available not more than twice per last 12 months.

There are no limitations to the quantity of numbers one can port, in case they are registered on the applying subscriber’s name or the subscriber is duly authorized by the card user(s).

Those calling the subscriber will hear a short beep notifying them that they are calling to another network. That beep will disappear if they also change to Viva. By default, the beep is activated for all subscribers. The beep can be switched off by dialing *148*0#, if the caller doesn't want to hear it. To switch the beep back on, the subscriber should dial *148*1#.

The subscriber needs to dial the following free USSD code: *148*phone number# (indicating the phone number in 9-digit format) after which he/she will receive a message notifying whether that number is a Viva subscriber or not. Subscribers may also use the USSD code while in roaming. Sending commands is free of charge.

Yes, if:

- The number is not registered in the subscriber’s name

- Тhe subscriber has already applied for porting to Viva network and the application is pending,

- The maximum number of allowed portings during the last 12 months is exceeded

- The personal data provided in the application is incorrect.

In such cases, the subscriber will be notified of the rejection and the reason via SMS to his/her old or temporary phone number.

No. After successfully porting to Viva network all the tariff plans and active services of the old operator are terminated, giving the subscriber an opportunity to choose the tariff plans and the services offered by Viva that best fit to the subscriber’s communication needs.

No. The existence of debt towards the current operator does not restrict the ability to port the number. It is strongly advised, however, to settle all financial obligations in due time in order to avoid legal consequences.

In case of porting the phone number to the network of another operator, the contract signed with Viva is automatically terminated independent of the balance account. In case of a negative balance on the account, it is recommended to pay the debt to avoid liabilities. In case of a positive balance on the account, to avoid losing the sum, it is recommended to transfer it to the balance of another Viva phone number through “Poghantsum” service, or consume it before porting the phone number to the network of another operator.

Upon successful completion of the mobile phone number porting you will be given a new SIM card to replace your old card; as a next step you will need to copy the data from your old card to the new one.

In case the services rendered to the ported mobile phone number are terminated in the new operator’s network the phone number is ported back to the main (former) operator’s network within 5 working days.