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Frequently Asked Questions

  • What is “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature Services?
    “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature is a secure service provided by Viva in cooperation with the government of Republic of Armenia to allow the identification and verification of personal data in the yesem.am portal through the registered mobile number.
  • What is digital e-signature?
    • The digital e-signature is copyrighted property of the signature holder and states who is the signer of the document.
    • The digital e-signature cannot be forged, as it is signed with the personal PIN code of the author of the document, and the transfer of the PIN code to third parties does not absolve the individual from the corresponding responsibility.
    • A digital signature is unique for each document, as it is created based on the content of an electronic document. E-signature changes with any change in the content of the document, unlike a handwritten signature or a notary stamp, which are the same for all signed and certified documents and do not reflect the content of the document.
    • A document that has already been digitally signed cannot be changed, as any change to the document nullifies the digital signature. Invalidity is detected automatically by the corresponding software.
    • The digital signer of an electronic document cannot deny his authority. The electronic document was digitally signed by his/her will and with his/her personal PIN code, the evidence of which is the visible data on the signed document.
  • Who can have a “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature?
    The mobile strong authentication and/or digital electronic signature of the “Mobile ID” service is available for individual subscribers. The “Mobile ID” is available for associated customers. Corporate customers currently cannot use “Mobile ID” mobile strong authentication and/or electronic digital signature.
  • What is needed for activating “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature Services?
    To be able to activate the “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature Services, subscriber should change his SIM/USIM card to m-SIM at Viva service center. m-SIM has in-built applet, which operates secure Mobile ID system. The fee of SIM replacement to m-SIM is AMD 500.
  • Is “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature available only on smartphone, or on feature phones, as well?
    Yes, “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature is available to all smartphones and feature phones. The main requirement to device is the support of SMS service.
  • What is yesem.am portal?
    www.yesem.am portal is a secure identification and electronic signature system. The login to the portal is the registered and verified mobile number in the following format: e.g. 0xx xx xx xx. The PIN code is set up while registering to “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature Services. All documentation signing and verification will be done on www.yesem.am portal. “Yesem” portal keeps the track of all activities done via Mobile ID and keeps all e-signed documents for further reference.
  • How to activate “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature Services?
    To activate the services, the subscriber should approach any Viva service center in person with an identity document (identification card or passport and Social Security Number) and with his/her mobile phone, after which the following actions will be performed:
    • The subscriber shall sign “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature Services activation application form.
    • The subscriber’s physical mobile card has to be replaced with mSIM card, if not changed before. In case of need AMD 500 is charged for SIM replacement service.
    • The card needs to be inserted into the mobile phone and activated; the service center employee will send the activation request to subscriber’s mobile number and with the help of mSIM card embedded applet the subscriber generates a PIN code for identification and electronic signature. After the PIN code is generated, the mobile ID is activated in the system.
    • After activation of the authentication PIN code, the subscriber receives another instruction to enter a PIN code to activate the authentication service and/or electronic digital signature, if the client wants to use the service.
  • What is “EKENG”?
    e-Governance infrastructure implementation agency (“EKENG”) is a state-owned authorization organization, which manages and supports certificate authority, issues the certificate for authorization and electronic signature and provides the right to use e-signature for an annual fee. More on “EKENG” can be found at https://ekeng.am/.
  • What is PIN code?
    PIN code is a personal security code in the format of 6 digits generated by subscriber, while registering to “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature portal in Viva service center. After activation of the authentication PIN code, the Subscriber receives another instruction to enter a PIN code to activate the authentication service and/or electronic digital signature, if the client wants to use the given service. Both PIN codes can be same, upon decision of Subscriber. PIN could should never be shared with any third party and shall remain known solely to its user. In case the PIN code is obtained by a third party and used illegally for signing a document, the subscriber bears the responsibility for the consequences.
  • How to change/reset PIN?
    If subscriber forgets the PIN code or wants to reset it, he/she needs to approach any Viva service center with one’s Social Security Number, ID card/passport for PIN code reset. The service is provided free of charge.
  • Is “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature Services available abroad?
    “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature Services are available abroad, in case the roaming service is activated, because it requires SMS service. The charges are applicable, where the roaming charges are imposed.
  • What if the mobile number is changed?
    If the mobile number is changed, the existing “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature gets terminated and a new one has to be activated with the same procedure of verification.
  • What, if the mSIM card is stolen/lost?
    If the mSIM card is lost or presumed stolen that the subscriber needs to approach Viva service center for card replacement. Current “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature with the same validity will be available for new subscription.
  • Is there any validity period for “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature?
    “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature has a validity period of 10 years. The customer will be notified 15 days before expiration date for prolongation; after that the customer has to visit Viva service center for activation of a new “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature.
  • What will happen in case of MNP?
    If the mobile number owner is applying to switch to another operator, the existing “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature gets terminated.
  • What if number ownership is changed?
    In case of mobile number’s ownership is changed “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature gets terminated.
  • What if the mobile number is suspended?
    “Mobile ID” Mobile Strong Authentication and/or Electronic Digital Signature will not work during suspension as it requires active SMS service, which gets blocked during suspension; after reconnection the service is restored.
  • How to sign a document with Mobile ID?
    to sign a document customer can use https://yesem.am/documentsigning/ portal or sign documents in mID integrated service providers environments.
  • Which services are available through Mobile ID?
    The mID lets the customer can use authorization and electronic signature services․
  • How to upload a document to yesem.am?
    Customer needs to go to https://yesem.am/documentsigning/, pass the authorization, upload documents (in MS Word and PDF format) and sign it. The size of the uploaded document shall not exceed 20 MB. The signed document is available for download from the website.
  • How to sign a document in yesem.am?
    Customer needs to enter https://yesem.am/documentsigning/, pass the authorization, upload documents (in MS Word and PDF format), and sign them using the PIN code on the handset. The customer can also manage mID services through https://yesem.am/selfcare/ portal, which provides functionality to check all mID transactions, reset PIN code, and change applet language.