Does Viva offer international roaming?
Yes. Viva is the leading telecommunications operator in Armenia, providing voice, roaming, and Internet services. Viva subscribers can use their numbers abroad for calls, SMS, and mobile Internet in more than 80 countries.
How do I activate roaming on my Viva SIM card?
Roaming activation is free of charge for all prepaid and postpaid subscribers and physical entity postpaid subscribers. Subscribers can activate and deactivate roaming through the “My Viva” app whenever convenient for them, or by dialing the relevant USSD command before leaving the country. Roaming can also be activated at any Viva service center — having just a passport. The Viva desk at “Zvartnots” International Airport is also available for assistance before departure.
What should I do before travel as a Viva subscriber?
1. Activate roaming in advance — free of charge for prepaid and postpaid subscribers via the “My Viva” app or at a service center.
2. Choose the right “VOYAGE” package for your destination and trip length.
Which network will my phone connect to when abroad?
Outside Armenia, your phone will automatically select one of the available partner networks. If you are not connected to any network, simply turn your phone off and back on.
How do I call Armenia while roaming?
Dial numbers in international format: + [country code] [area code] [phone number]. To call a Viva number from abroad, dial +374XXXXXXXX. Alternatively, use the “Call to Armenia” service by dialing *101*XXXXXXXXX#; you will receive a callback within seconds.
Can I contact Viva and receive support while roaming?
Yes., You can call the international support line at +374 93 297111, or contact Viva through the “My Viva” app’s online chat. Subscribers can receive full support throughout their trip.
What should I do to avoid unexpected roaming charges?
If your travel destination is covered by the “VOYAGE” service, activate the service before or after departure. Additionally, turn off automatic updates download all necessary offline tools in advance (maps, translation and booking apps, currency converters, etc.), and monitor your data balance via the “My Viva” app, or dial the relevant USSD code: *106#, if you have an active 1-day package, or *107# if you have an active 30-day package.
What is the Viva “VOYAGE” service?
The “VOYAGE” service allows Viva subscribers to use mobile Internet while roaming in over 80 countries for a fixed fee, eliminating unexpected charges. It offers packages for both short trips (1 day) and extended travel (up to 30 days), suitable for both leisure and business travelers.
In how many countries is the “VOYAGE“ service available?
“VOYAGE” is available in over 80 countries, including Italy, Greece, France, Austria, Belgium, Cyprus, Georgia, Germany, Spain, the United Arab Emirates, Egypt, the USA, the UK, and many more. For more information, visit the LINK.
What package options does “VOYAGE” offer?
30-day packages:
1 000 MB for AMD 1 500
5 000 MB for AMD 4 000
8 000 MB for AMD 6 000
Unused data from a 30-day package carries over to your next trip if it takes place within 30 days of the package activation date.
Daily packages:
100 MB for AMD 500/day
1000 MB for AMD 500 /day (in Russia MTS network exclusively)
50 MB for AMD 500/day (in Argentina, Dominican Republic, Thailand)
How do I activate the “VOYAGE” service?
You can activate the “VOYAGE” service via the “My Viva” app (recommended) or using the following USSD commands:
• Activate daily “VOYAGE” (auto-renewal): *106*1#
• Deactivate daily “VOYAGE”: *106*0#
• Check daily balance/status: *106*3#Access 30-day menu/balance: *106#
• Activate 30-day 5 000 MB with auto prolongation: *107*5000#
• Activate 30-day 8 000 MB with auto prolongation: *107*8000#
• Activate 30-day 1 000 MB with auto prolongation: *107*1000#
• Deactivate 30-day “VOYAGE”: *107*0#
• Access 30-day menu/balance: *107#
When exactly does the “VOYAGE” service gets activated, and when am I charged?
The service is activated and the fee is charged when you first access the Internet while roaming . There is no charge for simply enabling the “VOYAGE” service —charging begins only upon actual use.
Are there any special “VOYAGE” conditions for roaming in Russia on MTS?
Yes. When roaming on the Russian MTS network, Viva subscribers receive exclusive conditions: The standard daily “VOYAGE” package includes 1 000 MB of Internet per day for AMD 500.
Can I use Wi-Fi Calling instead of standard roaming?
Yes. Viva offers “Wi-Fi Calling” abroad, allowing subscribers to make and receive calls over any Wi-Fi connection abroad. This is especially useful in areas with a weak mobile signal and can significantly reduce roaming call costs.