Frequently Asked Questions

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In case of problems while using “Fitness Club” service, please, refer to contacts below.

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Questions and answers

1. What is “Fitness Club”?

“Fitness Club” is a collection of applications for those users, who are committed to healthy lifestyle and prefer staying healthy and fit. When subscribing you get an access to hundreds of applications to use whenever you want.

2. What is the advantage of the “Fitness Club” service?

By activating the service you get more than one exceptional advantage in a package:

- 1-day trial usage (in case the service is activated for the first time);

- Opportunity to use selection of the best healthy lifestyle applications at affordable price: AMD 50/day; AMD 300/week; and AMD 1000/month;

- Access to multifunctional versions of the apps with embedded bonuses and without commercials.

3. How can I activate the “Fitness Club”?

The service can be activated in the following ways:

• Confirm the activation on https://fitness.viva.am; go to https://fitness.viva.am; service activation window with service terms and conditions will pop up on your screen. To activate, press “Activate”.

• Send SMS-command with “Start1”, “Start7” or “Start30” to the short number 906090. For further usage of the service go to https://fitness.viva.am.
  

4. How to pay for the service?

Upon the first activation of the service you are getting a 1-day trial period and you are not charged for using the service till the end of that period. Upon the completion of the trial period and at the next activation of the service the fee for subscription for a given period is charged once from the balance of your mobile number. In case of insufficiency of funds on your balance for prolongation of the service, the fee is not charged and the access to services is terminated.

5. Are the downloaded applications available once the subscription is cancelled?

No. The applications are bound to subscription. That is why once you refuse from the service you are not able to use the applications. However, your data is retained within two months after the cancellation of the subscription. In case you cancel the subscription and later decide to start using it again, you only need to refresh the subscription.

6. How many applications can be downloaded by subscription?

If you have an active subscription, you can download unlimited number of applications available on https://fitness.viva.am

7. How to tell applications downloaded from “Fitness Club” for other applications?

All icons of the applications, downloaded via “Fitness Club” bear a small symbol, which is why you will not confuse them with applications downloaded from other sources.

8. How to update “Fitness Club”?

“Fitness Club” is constantly improved, and you get notifications every time a new version is launched. The updates are available in “About the app” section of the menu.

9. Is connection to Internet required to subscribe to the service and download applications from “Fitness Club”?

Yes. To subscribe to the services and to use the apps, you need to have active connection to Viva Internet services.

When browsing and downloading applications, while having active tariff plan Internet package, the megabytes of the main Internet package are not used; anyway, you can always switch to Wi-Fi for a faster download of your apps.

Fee for incoming/outgoing Internet-traffic when using the apps of “Fitness Club”, is calculated according to the current tariff plan of the subscriber.

10. Will the subscription automatically be terminated if I uninstall “Fitness Club” from my device?

No. But if you uninstall the “Fitness Club”, you will not be able to download applications with the help of our service.

11. How to deactivate “Fitness Club”?

• On  https://fitness.viva.am: go to “Account”, “Fitness Club” applications, and press “Unsubscribe”;
• By sending “Stop” SMS request to number 906090.

12. How often do the applications in the catalogue get updated?

The catalogue is updated weekly. Our content managers’ team works to have the most popular applications available for you.

13. Can the applications be downloaded via Wi-Fi?

To subscribe to service and download applications via Wi-Fi you will need to additionally confirm your mobile number, following the instructions in “Fitness Club”. 

When subscribing to the service while using Internet via Mi-Fi or 3G/4G router, or being connected to Wi-Fi via Personal Hotspot the fee for subscription may be charged from the account of the phone number or may be ascribed to the account of the phone number, which is used for the given device, and not the from or to the account of the phone number, which is installed in the smartphone. Besides, the SMS notifying on successful subscription may also be sent to the mobile number installed in the respective device. The services will be available as long as the data in the browser is cleared.

14. Is the service available on PC or notebook?

The applications in “Fitness Club” are available only for use on mobile devices; therefore, you cannot use the service on PC or notebook.

15. Which platforms support applications on “Fitness Club”?

All applications on “Fitness Club” are compatible with Android platform.

16. I have “iPhone”/“iPad”: can I download applications?

The “Fitness Club” is not available on iOS.

 
17. My phone is a “Windows Phone” (e.g. “Nokia Lumia”); can I download apps?

You cannot, because the catalogue does not offer applications compatible with “Windows Phone”.

18. My phone is an “Android”, but I am unable to download applications. What am I supposed to do?

To download an application on an “Android” device, you need to change your settings by allowing installation of applications from various sources. For that go to “Settings” of your device, select the required option in “Applications” menu, and allow installation of applications from various sources by selecting “Unknown sources”.

19. Will I get 1-day trial period in case of the next activation of the service?

No. In case of the next activation the fee for the service will be charged on the first day of activation.

20.  Can the subscription type be changed for “Fitness Club”?

For that you first need to deactivate the current subscription, and then activate the new one in one of the ways described above.