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SERVER SUPPORT SERVICES

Service description Term Time frame Fee (AMD) Time frame Fee (AMD)
1 or 2 rack unit standalone server commissioning / mounting, remote access configuration One time Monday - Friday 09:00-19:00 22,100 Non-working hours:
/Saturdays, Sundays, and non-working days 		33,800
Manageable network switch or firewall mounting, remote access configuration One time  26,000  39,000
Operation system/hypervisor basic installation (extra per server) One time  19,500  29,900
Hardware incident and problem management Man per hour  14,000  27,300
Backup restoration from customer’s backup solution (server or virtual machine) Man per hour  14,000  27,500
Managed operating systems (Unix/Linux, Windows, hypervisors), including operation system critical updates and patch installation Monthly per server or per virtual machine  39,000   
Configuration management (server or virtual machine), including regular maintenance (ensuring smooth operations and preventing any possible cause for downtime) Monthly per server or per virtual machine  78,000   

 

Any services that do not fall within the specified scope outlined above shall be subject to further deliberation and the formulation of a corresponding pricing proposal. Additional discussions will be required to determine the extent of such services and to establish appropriate pricing arrangements in accordance with the agreed-upon terms.

 

Service Level Agreement (SLA)

Our colocation service comes with an SLA:

  • 99.99% uptime: our infrastructure is designed to ensure maximum availability, with multiple redundancies in power, cooling, and network connectivity;
  • our technical support team is available to assist you with any issues that may arise;
  • rapid response times: we ensure swift response times to any incidents, minimizing potential downtime.

 

Remote Management with KVM over IP

To provide you with complete control over your collocated equipment, we offer KVM over IP access. This feature allows you to do the following:

  • Remote access: manage your servers as if you were physically present, from anywhere in the world.
  • Secure connectivity: enjoy secure, encrypted connections to your devices.
  • Efficient troubleshooting: quickly diagnose and resolve issues without the need for on-site visits.