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SERVICE CENTERS – CUSTOMER SERVICE AND RETAIL NETWORK

Service Centers are the main stream of direct customer service and customers retention of Viva-MTS. We provide high-quality customer service in the territory of RA, perform communication technology sales and mobile devices sales, offering customers most actual products and services.

In total, 73 service centers fully equipped with digital tools operate in the Republic of Armenia, which geographically cover the entire territory. There are 52 Service Centers in 10 Regions of RA and 21 Service centers in Yerevan.

In 2020, more than 4,2 mln. customers’ entry to our Service Centers was fixed.

 

 

 

MTS
Annual report 2020
  • Legal Warning
  • About the Company
    • HISTORY
    • HIGHLIGHTS OF THE YEAR
    • VIVA-MTS MISSION AND VISION
    • KEY EVENTS HAPPENED IN 2020
  • Corporate Governance
  • Management Report
    • OUR BUSINESS AT A GLANCE
    • LEADERSHIP IN TELECOMMUNICATIONS
    • BIG DATA
    • RETAIL DISTRIBUTION
    • SERVICE CENTERS – CUSTOMER SERVICE AND RETAIL NETWORK
    • CUSTOMER SUPPORT
    • DIGITAL SUPPORT
    • CUSTOMER RELATIONSHIP & SPECIAL SUPPORT
    • ADVANCEMENT OF CUSTOMER SUPPORT (TOWARDS DIGITALIZATION & OMNI-CHANNEL)
    • CHALLENGES AND OPPORTUNITIES IN THE PERIOD OF COVID-19
    • E-COMMERCE
    • MOBILE APPS
    • BUSINESS SOLUTIONS
  • Financial Statements
  • Sustainable Development
    • HUMAN RESOURCES
    • STAFF DEVELOPMENT
    • RISK MANAGEMENT/OUR RISKS AND UNCERTAINTIES
    • SUSTAINABLE DEVELOPMENT AND CORPORATE SOCIAL RESPONSIBILITY
  • Additional Information
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