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  • English
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OUR BUSINESS AT A GLANCE

MISSION AND STRATEGY FOR FURTHER DEVELOPMENT

Determining the right business development strategy is one of the main components of its success. We will continue to gain momentum and keep our leadership in the Armenian telecom market, also we will continue to work on our modern network infrastructure and coverage to deliver a high-quality service that allows individuals and businesses to connect confidently anywhere and at any time.

Our strategy focuses on simplifying our offers and accelerating our digital transformation for a better customer experience. As digital solutions market leader, Viva-MTS will introduce new technologies that will allow launching innovative products and services in the future.

 

 

 

MTS
Annual report 2020
  • Legal Warning
  • About the Company
    • HISTORY
    • HIGHLIGHTS OF THE YEAR
    • VIVA-MTS MISSION AND VISION
    • KEY EVENTS HAPPENED IN 2020
  • Corporate Governance
  • Management Report
    • OUR BUSINESS AT A GLANCE
    • LEADERSHIP IN TELECOMMUNICATIONS
    • BIG DATA
    • RETAIL DISTRIBUTION
    • SERVICE CENTERS – CUSTOMER SERVICE AND RETAIL NETWORK
    • CUSTOMER SUPPORT
    • DIGITAL SUPPORT
    • CUSTOMER RELATIONSHIP & SPECIAL SUPPORT
    • ADVANCEMENT OF CUSTOMER SUPPORT (TOWARDS DIGITALIZATION & OMNI-CHANNEL)
    • CHALLENGES AND OPPORTUNITIES IN THE PERIOD OF COVID-19
    • E-COMMERCE
    • MOBILE APPS
    • BUSINESS SOLUTIONS
  • Financial Statements
  • Sustainable Development
    • HUMAN RESOURCES
    • STAFF DEVELOPMENT
    • RISK MANAGEMENT/OUR RISKS AND UNCERTAINTIES
    • SUSTAINABLE DEVELOPMENT AND CORPORATE SOCIAL RESPONSIBILITY
  • Additional Information
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