DIGITAL SUPPORT

Digital Support is an important and dynamically advancing direction of the holistic Customer Support of Viva-MTS, which provides the high quality of customer services on electronic inquiries of the customers received through different electronic channels and served in those channels, accordingly:

• customers’ e-mails received via 111@mts.am e-mail address,purely in IVR system via automated self-service,

• online chat via “111 Online” and “Internet Assistant”,purely in IVR system via automated self-service,

• social media accounts of Viva-MTS and their messengers. agents and specialists of Contact Center.

In 2020, more than 100,000 customers’ electronic inquiries were served by the Digital Support.