1. Viva Armenia CJSC (legal address: 4/1 Argishti str., Yerevan, Armenia) announces open request for proposals for purchase of AI-powered customer experience management platform and invites legal entities (hereinafter Applicants) to submit proposals.

 

2. Organizer:               Viva Armenia CJSC

Contact person:           Kristine Matevosyan

Subscriber Equipment and Services Procurement Specialist

Administrative Services Department

Procurement Unit

“Viva Armenia” CJSC (Viva)

4/1 Argishti Street

Yerevan 0015, Armenia

Tel.: +374 93 298582

E-mail: kmatevosyan@viva.am; procurement@viva.am

 

3. The Applicants shall send the password-protected electronic version of proposals via corporate email to the following address: kmatevosyan@viva.am; procurement@viva.am. The password will be requested additionally after Proposals submission deadline.

 

4. The Proposals have to be submitted not later than July 21, 2025, the 17:00 (Armenia Standard Time).

 

5. The Open Request for Proposals is not a tender and the given procedure of Open RFQ is not considered as a public tender either. It is a collection of respective proposals available in the market, as a result of which the best offer may be accepted. The process of the request for proposals is not regulated by the Articles 463-465, 1043-1044 of RA Civil Code and the Law on Public Auctions.

 

Attachment

Purchasing documentation_2025_097

Participants of the procurement procedure, the proposals of which have passed to the next stage, are required to complete and provide the documents necessary for the Check of the counterparty (Questionnaire of Participants, Request for Information and Information on Subcontractors). At the final stage, a contract will be concluded with the Participant that has taken the first place according to the final ranking results and has successfully passed the Check. If any risks arise as per the results of the Check of the Participant, that has taken the first place according to the final ranking results, the contract will be concluded with the Participant that has taken the next place according to the final ranking results and has successfully passed such a Check.

The contract concluded with the Winner shall be deemed as a contract of adhesion, which may be accepted by the Participant only through fully joining it. The terms of this Contract are unified for all Participants of the particular Purchasing Procedure, are considered as market average (based on the experience of acquiring similar products, works and services by “Viva Armenia” CJSC (Viva) in a particular market) and are compromising in relation to mutual rights and obligations.